Notice Regarding Customer Support and Product Delivery During the Year-End and New Year Holidays

Thank you for your continued patronage of Domohorn Wrinkle.
This is an important notice regarding our customer support hours and product delivery schedule during the year-end and New Year holidays.

◆Customer Support Holiday Hours
Holiday Period: December 31, 2024 - January 1, 2025 (Japan Time)
Affected Services: Real-time live chat support and same-day response to email inquiries will not be available.
We will respond to inquiries received during this period after January 2, 2025 (Japan Time) in the order they were received.

◆Product Delivery Information

■FedEx
Holiday Period for FedEx in Japan: December 28, 2024 - January 5, 2025 (Japan Time)

FedEx operations outside of this period will continue as usual. However, due to increased shipment volumes during the year-end season, delivery may take longer than usual.
We will ship out products in the order they were received starting on January 6, 2025, when normal business operations resume.

■EMS
EMS will operate during the holiday period; however, deliveries may take longer than usual due to an expected increase in shipping volume.

◆Placing Orders
Purchases through our website will be available as usual throughout the year-end and New Year period.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
If you have any questions, please do not hesitate to contact us.